FAQ

What you see is what you get, no nasty surprises. Our properties are all renovated

and maintained to a high standard and match the photos online.

Location, location, location. All our properties are in fabulous locations selected for

different reasons.

Customer service- We believe in offering an outstanding customer experience,

please see our reviews to support this.

We’re not just another faceless house rental, we aim to give you the best experience

for the whole trip. Let us know who’s coming and what you’d like to do and we can

help with fun recommendations and ideas.

We understand how stressful it can be to leave your furry friends at home or in

kennels whilst you travel so we’re happy to say we do allow well behaved pets at all

of our properties(Except Crookdale House), we want you to travel and feel at home.

We do however politely ask that pets are not allowed upstairs in the bedrooms or on

the sofas and that any mess the make is picked up and disposed off properly.

There is free on site parking at all of our properties, please see the individual listings

for specific details.

At the moment The Townhouse is the only property that is accessible, for more

details click on the access for all link.

Due to all of our properties being in residential areas we do not allow any parties and

ask guests to please keep a respectable level of noise at all times and quiet hours

after 10pm as to respect the neighbours.

We want to make your stay as easy as possible so we provide towels for every guest

as a standard in all of our properties. However, you may wish to bring extras if you’re

planning trips to the beach or Sandcastle Waterpark during your stay?

We supply- toilet rolls, towels, bed linen, hand wash, dishwasher tablets, washing

powder, bin bags, cleaning supplies (washing up liquid, antibacterial spray and

cloths).

Please check individual listings for what else is supplied as it varies property to

property.

All our properties are self check in with a coded key box on site. On the day of your

check in we will provide specific instructions and the code for your box.

Please see individual listings for check in and out information.

Where possible we do try to accommodate earlier check ins and later checkouts,

however this is entirely subject to extra charge and availability.

We just ask that you strip the bed you slept in, turn the heating and lights off, close

any windows and place the key back in the lock box. However, we will check in with

you on the morning of your departure to make sure everything has gone smoothy,

you know your check out time and how to check out.

At all of our properties we have one travel cot and one high chair, however you will

need to bring your own bedding for the cot.

For all our properties we have a 2 night minimum stay for the majority of the year

with the exception of a couple of 3 night minimum stays over Christmas and New

Year. Please contact us directly if you’d like to arrange a longer stay in one of our

homes, we’ve had guests stay for any number of lengths of time from weeks to

several months.

We’re both proud of where we live and think the Fylde Coast has so much to offer so

we love it when our guests ask for recommendations. Ask us anything and we will be

happy to assist.

We work with many amazing local vendors such as chefs, mixologists, yoga

teachers, beauty therapists and many more. If you would like to book anything during

your stay please let us know in as much time as possible and we can help facilitate

this for you.

We love to gain feedback on what we are doing well and how we can improve for

future guests.

When booking direct we can offer guests the best rate possible as there are no

hidden channel fees involved. However we do understand that some people prefer to

use booking sites such as AirBNB and Booking.com so you can find all our listings

on there too.

Please don’t hesitate to get in contact with us through any of our social media

channels, via email or phone. Our details are all listed below.

Email- myholidayheim@gmail.com

Phone-

Sharna – 07731111265

Carley – 07917272520

Instagram, Facebook, Pinterest & TikTok - @Holidayheim

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Feel free to contact us via phone, Instagram or TikTok with any questions or queries?